ACSI model-based empirical study on satisfaction toward public toilets in colleges of Henan Province

Objective To construct a framework suitable for assessment on quality of public toilets service in colleges.Methods Staffs and students from 20 colleges and universities of Henan province were invited to participate and 500 teachers and students agreed.Statistical analysis was carried out through SmartPLS 2.0.Results The path coefficient of teacher-student perceived quality to the teacher-student perceived value was 0.911 (t =19.919,P<0.01);the path coefficient of teacher-student perceived value to satisfaction degree was 0.112 (t =3.033,P<0.05),path coefficient of satisfaction to loyalty among staffs and students was 0.439 (t=7.360,P<0.01);path coefficient of satisfaction to complaint was 22 (t=33.714,P<0.01).All of the hypothesis were supported.Conclusion Environment and health department of colleges and universities should pay full attention to improve satisfaction towards public toilet quality by both staffs and students.